Quality is crucial to our business because we value our customers. We strive to provide products and services that meet or exceed their expectations. We are committed to continuous improvement and have established a Quality Management System to measure and enhance our performance.
To achieve total customer satisfaction and continuous improvement, we have implemented the following systems and procedures:
- Regular gathering and monitoring of customer feedback
- A customer complaints procedure
- Selection and performance monitoring of suppliers against set criteria
- Training and development for our employees
- Regular audit of our internal processes
- Measurable quality objectives that reflect our business aims
- Management reviews of audit results, customer feedback, and complaints
Our internal procedures are reviewed regularly and documented in a Quality Manual, which is accessible to all employees.
This policy is posted on the Company Notice Board and can also be found in the staff handbook.
While the Managing Director holds ultimate responsibility for Quality, all employees share responsibility within their areas of work to ensure that Quality is embedded throughout the company.
Alan Ward
Managing Director
The Allendale Group Ltd